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Learn more about your membership

Want to know more about your Jetts membership? Click on the links below to jump to the membership policy that you’re interested in. If you have a membership management enquiry, contact your home Jetts gym using the form on this page.

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Membership Hold Policy

Version: P100V1.240314

What’s this all about?

Jetts Membership Hold Policy let’s you know;

  • Who can put their membership on hold (and who can’t!)

  • How long can your membership be placed on hold

  • How you can place your membership on hold

  • When can’t you place your membership on hold


 

  1. Membership holds are available for…

    1. All Freedom (direct debit) and 12 month Advance (paid in advance) memberships can be placed on hold (as long as no fees are outstanding)

    2. A paid in advance membership for less than 12 months does not have the option to be placed on hold

 

  1. For how long?

    1. You can place your membership on hold for a minimum of 7 days per hold period and a maximum of 8 weeks (56 days) for a 12 month period. You can place your membership on hold for any number of days (minimum of 7 and up to 56 days)

 

  1. How do you do it?

    1. To place your membership on hold, it’s as easy as completing a Membership Hold Form

    2. If you just can’t get into a Club during staffed hours to complete a Membership Hold Form, a form can be emailed to the member. This form will need to be completed, scanned and emailed back. Otherwise an email stating the start and finish dates can be sent directly to the Club

    3. Written notice must be provided by 5pm the day prior to the hold period requested

    4. A membership is not to be back dated

 

  1. Club requirements

    1. Once we’ve received your Membership Hold Form, the Club Manager will action the hold within one business day of receiving the hold request

    2. You will receive an email confirmation of your Membership Hold within 2 business days of receiving the Membership Hold Form, detailing the date that the hold will automatically be removed

 

  1. Sorry…

    1. If you have any outstanding fees, your membership is a paid in advance for less than 12 month or you can’t provide written notification either with a Membership Hold Form, email or letter or you have already placed your membership on hold for 8 weeks in the membership year

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Foundation Membership Policy

Version: P100V1.240314

What’s this all about?

Jetts Foundation Membership let’s you know;

  • What we’d call a foundation membership

  • What’s good about being a Foundation Member

  • When a membership is no longer a foundation membership


 

  1. So who is a Foundation member?

    1. A Foundation member is any member who has joined a Club prior to the official opening day.

    2. Any member that joins on the day of opening or any day after the opening day would hold a regular Club membership and therefore not have a foundation membership

  2. What’s cool about a foundation membership?

    1. A Foundation member is able to keep the same membership price (direct debit amounts) for the their entire (continuous) membership period

    2. An Advance (paid in advance) membership must be renewed before it’s expiry date to stay as a Foundation Membership

  3. Oops! Here’s how you might lose a foundation membership…

    1. You forget to renew your Advance (paid in advance) membership before its expiry date

    2. You transferred your Advance (paid in advance) membership to non-Member

    3. Your Advance (paid in advance) membership is cancelled or terminated

    4. Your Freedom (direct debit) membership is cancelled or terminated

    5. You have outstanding fees owing on your Freedom (direct debit) membership

    6. Your Freedom (direct debit) membership is transferred (in line with our Membership Transfer Policy)

    7. You act in a way unsuitable, harmful or illegal way

 

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Jetts Member Cancellation Policy

Version: P100V1.240314

What’s this all about?

Jetts Membership Cancellation Policy let’s you know;

  • We understand, that one day you might need to leave us and if that happens we want to make it as easy as possible for you

  • How you can cancel your membership

  • How we can cancel your membership

  • How it works for a paid in advance membership


 

  1. Sorry to see you go!

    1. Thanks for being a member with us! We try out best to make exercise easy for our members, like being convenient and affordable, having 24/7 access, no lock-in contract and over 200 Clubs in Australia and New Zealand. But if it’s really time to leave, like most things we try to do - let’s make it easy for you!

  2. How to cancel your membership

    1. The best way to cancel your membership is to pop into your home Club during staffed hours to complete a cancellation form, then it’s all done and dusted!

    2. If you’re unable to come into a Club, then send us an email (or a letter). The Club Manager will send you an email confirmation within 2 business days of its receipt (so please contact us again if you haven’t heard from us as it probably means your letters been lost in transit!)

    3. If you let us know you want to cancel by 5pm on the Wednesday before your debit comes out, no more debits will be deducted (unless you have any outstanding fees)

  3. Oops…

    1. If you don’t follow the rules, we may be placed in a position where we have to cancel your membership. This might happen for example, if your fees haven’t been paid and we haven’t been able to get in contact with you to chat about it or you act in a way that is not in line with the rules or are harmful to another Jetts Member

  4. And if you’ve paid for your membership is advance (PIA)

    1. If you have a membership where you paid the entire membership in advance, you may be able to cancel and receive a refund (with written notice being given) if;

      1. You let us know within the cooling off period (10 days)

      2. There is loss of life

      3. You become permanently sick or physically incapacitated (a licensed physician must confirm this in writing)

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Membership Age Policy

Policy: Jetts Membership Age Policy

Version: P125V1.01042014

What’s this all about?

Jetts Membership Age Policy lets you know;

  • That we value our younger Members!
  • How low do we go
  • What help is needed from Mum or Dad (or whoever’s in charge)
  • What’s OK and off limits at the Clubs
 

1.     Our young Members count!

1.1.  We believe exercise for all ages is very important and that’s what why we have memberships for younger members! We also believe that the exercise they do needs to be safe and staffed (with a Jetts Team members at the Club) for some of our youngest Members.

2.     As low as 14 years old!

2.1.  Our minimum age for younger members is 14 years of age. Under 14…sorry you’ll just need to wait.

3.     Help please!

3.1.  If your under 18 years of age, Mum or Dad (or a legal guardian) will need to read and sign (or co-sign) a few forms with you;

  • If you are 14-15 years of age these forms include; our Membership Agreement, a Parental Consent Form, a Fighting Fit Form, an Exercise Readiness Form and an Orientation Form
  • If you are 14-15 years of age you will also need to complete an initial pre-exercise assessment with an Exercise Readiness Form and a Club Orientation, both with Mum or Dad observing
  • If you are 16-17 years of age these forms include; our Membership Agreement, a Parental Consent Form and a Fighting Fit Form

4.     What can and can’t you do

4.1.  Our 14-15 year old Members have full access to all the facilities (unless there are any medical restrictions) during staffed hours (when a Jetts team member is at the Club). Your access card will give you access during non-staffed hours and you would show your card to a Jetts Team Member when you arrive at the Club each session

4.2.  Our 16-17 year old members can access any Jetts Club, any time. Check out our website for Club locations and Staffed hours www.jetts.com.au/clubs

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Membership Age Policy

Policy: Jetts Membership Age Policy

Version: P125V1.01042014

What’s this all about?

Jetts Membership Age Policy lets you know;

  • That we value our younger Members!
  • How low do we go
  • What help is needed from Mum or Dad (or whoever’s in charge)
  • What’s OK and off limits at the Clubs

 

1.     Our young Members count!

1.1.  We believe exercise for all ages is very important and that’s what why we have memberships for younger members! We also believe that the exercise they do needs to be safe and staffed (with a Jetts Team members at the Club) for some of our youngest Members

2.     As low as 14 years old!

2.1.  Our minimum age for younger members is 14 years of age. Under 14…sorry you’ll just need to wait

3.     Help please!

3.1.  If your under 18 years of age, Mum or Dad (or a legal guardian) will need to read and sign (or co-sign) a few forms with you;

  • If you are 14-15 years of age these forms include; our Membership Agreement, a Parental Consent Form, a Fighting Fit Form, an Exercise Readiness Form and an Orientation Form
  • If you are 14-15 years of age you will also need to complete an initial pre-exercise assessment with an Exercise Readiness Form and a Club Orientation, both with Mum or Dad observing
  • If you are 16-17 years of age these forms include; our Membership Agreement, a Parental Consent Form and a Fighting Fit Form

4.     What can and can’t you do

4.1.  Our 14-15 year old Members have full access to all the facilities (unless there are any medical restrictions) during staffed hours (when a Jetts team member is at the Club). Your access card will give you access during staffed hours only and you would show your card to a Jetts Team Member when you arrive at the Club each session

4.2.  Our 16-17 year old members can access any Jetts Club, any time. Check out our website for Club locations and Staffed hours www.jetts.com.au/clubs

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Membership Transfer Policy

Policy: Jetts Membership Transfer Policy

Version: P110V1.01042014

What’s this all about?

Jetts Membership Transfer Policy let’s you know;

  • What we’d call a membership transfer
  • What paperwork needs to be done

 

1.     So what is a membership transfer?

1.1.  A membership transfer is when a current Advance (Paid-in-advance) or Freedom (direct debit) member, transfers their membership to another non-member. For an Advance membership, this would involve transferring the remainder of their membership time

2.     Time for some paperwork! Here’s what’s needed…

2.1.  The new member will need to complete;

  • Membership Agreement Form
  • A Fighting Fit Form
  • A full Club Orientation and a signed Orientation Form
  • And if your under 18 years of age, a Parental Consent Form and Exercise and Physical Activity Readiness Form

2.2.  The member transferring their membership will complete a Membership Cancellation Form

 

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Complaint Handling Policy

Policy: Complaint Handling Policy

Version: P115V1.240314

What’s this all about?

Jetts Complaint Handling Policy let’s you know;

  • That we appreciate and welcome complaints (we prefer to call it feedback!). We’ll try our very best to  resolve a complaint quickly and easily and use it to help to improve
  • We can keep a secret
  • How you can make a complaint
  • How we process, recorded and track a complaint
  • What to do it your still not happy

 

1.     Thanks!

1.1.  Hey, thanks for taking the time to read through our policy. You’re feedback might help us improve what we do for all our members!    

2.     Let’s chat!

2.1.  Maybe we can resolve the issue straight away? Why not pop into your home club and chat with your Club Manager. After all, they are there to help you!

3.     Confidentially speaking

3.1.  Whenever possible, your details will only be known by those directly concerned with your issue. We want to make you feel as comfortable as possible in giving us feedback

4.     How can you make a complaint at a club

4.1.  It’s easy! Just send an email to you home club (have a look on our website, under ‘Find a Club’ if you’re not sure what the email address is www.jetts.com.au. It will be the location followed by jetts.com.au)

4.2.  In the email, remember to confirm the following points, so we can make things right;

4.2.1.     Your name, your home club, your email address and best contact number

4.2.2.     What happened - the date, was anyone involved and a detailed description

4.2.3.     Do you want/need this fixed? If yes, what would you suggest?

4.2.4.     Do you want a reply? If yes, how (email, phone call, meeting?)

5.     Here’s how we’ll look after your feedback

5.1.  Once it’s received, we’ll record it on our form (Club Complaint Handling Form) and send you a confirmation email (unless requested otherwise) within one working day

5.2.  Then we’ll access your situation and email you a response, hopefully containing details of how we can fix things, within three working days (if more time is needed to look into the matter, we’ll let you know!)

5.3.  Hopefully that all works out fine… but if not, we will move up the chain of command and find someone else who can help you. We will do all we can to resolve your complaint and record all we’ve done to do so

5.4.  Our club records will be closed once the issue has been resolved

6.     If you're still not satisfied

6.1.  If you feel your issue has not been resolved completely, you can also contact Jetts Head Office at feedback@jetts.com.au. Please provide the complaint details mentioned above in point 3.2.

6.2.  Head Office will send you a confirmation email, access your situation and then hand it over to the best person to resolve it

6.3.  The ‘best person’ will have a look at the situation and email you a response, within three working days (if more time is needed to look into the matter, we’ll let you know again!)

6.4.  Our head office records will be closed once the issue has been resolved

6.5.  If (in the very unlikely event!) we still can’t resolve your complaint, please feel free to contact your state governing body

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Club Rules

We don't have many restrictions, but we do take health and safety seriously. It is a condition of your membership that you understand and abide by the following club rules:

  • Towels to be used on all resistance machines and floor mats.
  • Weights to be replaced after use, including repositioning equipment in correct place if removed.
  • 20 kg plate weights to be replaced on bottom weight tree only.
  • Weight pins to be removed from all resistance machines after use.
  • Fit balls and stretch mats to be stored in correct location after use.
  • Water spillages either on the gym floor or in the bathroom are to be removed immediately.
  • Covered shoes to be worn at all times.
  • Equipment is to be shared if requested by another member.
  • Cleaning station is to be used to wipe over cardio equipment.
  • All personal belongings to be left in dedicated open lockers.
  • Under no circumstances are non-members to be let into the facility or brought in unauthorised during unstaffed hours.
  • In the event of a faulty machine please advise the Manager on duty or in the event the club is unstaffed please attach a “Out Of Shape” sign onto the machine in a clearly visible position.
  • Machines are not to be used when a “Out Of Shape" sign has been placed on the machine.

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