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Jetts Member Cancellation Policy


Version: P100V1.240314

What’s this all about?

Jetts Membership Cancellation Policy let’s you know;

  • We understand, that one day you might need to leave us and if that happens we want to make it as easy as possible for you

  • How you can cancel your membership

  • How we can cancel your membership

  • How it works for a paid in advance membership


  1. Sorry to see you go!

    1. Thanks for being a member with us! We try out best to make exercise easy for our members, like being convenient and affordable, having 24/7 access, no lock-in contract and over 200 Clubs in Australia and New Zealand. But if it’s really time to leave, like most things we try to do - let’s make it easy for you!

  2. How to cancel your membership

    1. The best way to cancel your membership is to pop into your home Club during staffed hours to complete a cancellation form, then it’s all done and dusted!

    2. If you’re unable to come into a Club, then send us an email (or a letter). The Club Manager will send you an email confirmation within 2 business days of its receipt (so please contact us again if you haven’t heard from us as it probably means your letters been lost in transit!)

    3. If you let us know you want to cancel by 5pm on the Wednesday before your debit comes out, no more debits will be deducted (unless you have any outstanding fees)

  3. Oops…

    1. If you don’t follow the rules, we may be placed in a position where we have to cancel your membership. This might happen for example, if your fees haven’t been paid and we haven’t been able to get in contact with you to chat about it or you act in a way that is not in line with the rules or are harmful to another Jetts Member

  4. And if you’ve paid for your membership is advance (PIA)

    1. If you have a membership where you paid the entire membership in advance, you may be able to cancel and receive a refund (with written notice being given) if;

      1. You let us know within the cooling off period (10 days)

      2. There is loss of life

      3. You become permanently sick or physically incapacitated (a licensed physician must confirm this in writing)

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