Got a question about Jetts?
Joining a gym can be a big decision and it’s normal to have a lot of questions. To help you out we’ve answered our most commonly asked questions below. If you have any other questions or would like to have a chat to a Jetts team member, get in touch by clicking here and popping your details in the form and your local Club Manager will give you a call.
How do I get into the club out of staffed hours?
You can access any of our 250+ clubs, 24/7. To access a Jetts club outside of staffed hours, simply swipe your Access Pass at the front door, this will unlock the door so you can enter the club. At early hours of the morning, the lights may be off if no one else is in the gym, don’t worry as soon as you swipe your Access Pass the lights and music will turn on.
Tip: When accessing a different Jetts gym for the first time, just remember you need to swipe your Access pass, wait 20 seconds and swipe again for door access. You only need to do this the first time you access a new gym.
Important: You can’t access Jetts clubs outside of staffed hours without an Access Pass. If you forget your card it’s important you don’t try and get one of the members inside to let you in. Not only does this pose a security risk, but it could also get the member into a lot of trouble.
Can I use other clubs immediately after joining or is there a waiting period?
There is no waiting period, so you can use any Jetts gym immediately after joining and completing your orientation.
When accessing a new Jetts gym just remember you need to swipe, wait 20 seconds and swipe again for door access. You only need to do this the first time you access a new gym.
Do I have to do an orientation?
Yes, during your orientation you will learn how to use the Jetts equipment, and our safety procedures. Upon joining, your Club Manager will arrange a time with you to complete your Jetts Orientation, which takes about 45 minutes.
Are casual or holiday passes available?
Yes, casual and holiday passes are available. Have a chat to your local Jetts Club Manager about which option will suit you best. You can find your club’s staffed hours and contact details here
Can I put my membership on hold?
Yes, you can put your membership on hold for a minimum of 7 days, and a maximum of 8 weeks over a 12 month term. If you want to put your membership on hold, have a chat to your Club Manager. You can find your club’s staffed hours and contact details here
What if I need to cancel my membership?
We know life changes and at some point you may need to leave us. If you do need to cancel your membership, all you need to do is put it in writing to your home club where you signed up. Find your club details here.
How can I rejoin?
When you’re ready to come back to the Jetts family and continue working out on your terms with no lock in contracts, we’ve made it easy to reactivate your membership online in 4 simple steps. Make sure you hold onto your access pass and you’ll save on the reactivation! Rejoin online here
Do I have to pay extra for classes?
Some Jetts clubs offer indoor or outdoor classes for free, while others will run sessions at an additional cost. Have a chat to your local Jetts Club Manager to see what sessions are available at your club. You can find your club’s staffed hours and contact details here.
Do I need to book in with a Personal Trainer?
If you’re interested in Personal Training have a chat to your Club Manager. They will put you in touch with a Personal Trainer that best suits your needs. You can find your club’s staffed hours and contact details here.
How busy does it get?
Being 24/7, our members have the freedom to workout on their terms whenever they want during the day. This means we don’t experience the same busy peak periods that other fitness clubs do, as the load is spread out over the day. That being said, there are still times that are busier than others, so if you want to avoid the crowds have a chat to your Club Manager and they’ll be able to help you figure out the best times to workout. You can find your club’s staffed hours and contact details here.
If I have any questions about my membership or club, who do I speak to?