Our gyms in Queensland are open 24/7!

Rest assured that your health and safety is our top priority and we have everything in place for you to come back and start training again.  Measures we’re taking to help ensure we’re maintaining a safe environment for all of our members and team include:

  • Ensuring 1.5m social distancing is maintained

  • Enforcing the use of access passes, personal towels and water bottles by all members

  • Increased cleaning and sanitation by the team, as well as providing hand sanitizer and sanitising wipes

  • Assisting health authorities with contact tracing if requested

  • Our COVIDsafe Plan and updated policied and procedures 

  • Ensuring all team members complete the COVIDsafe Training

What our members can do to help us maintain a safe environment for everyone:

  • Swipe in with your access pass each time you visit the gym

  • Maintain a social distance of at least 1.5m from others, including no physical contact such as handshaking or high fives

  • If you feel unwell, stay home and do not train

  • Utilise hand sanitiser provided

  • Wash your hands for at least 20 seconds

  • Avoid touching your nose, mouth and eyes

  • Always bring a towel and water bottle each time you visit the club

  • Wipe down equipment before and after use with sanitising wipes provided

All of the current information about the processes we’ve put in place or the measures we are taking to maintain a safe environment for you and our team is available here but if you have questions please contact your gym or pop down, so they can take you through everything you need to know.


Frequently Asked Questions

What are the opening hours?

Our QLD gyms are open 24/7. Please check the staffed hours on the website for when the team will be available.


Does social distancing still apply?

Yes, all members and team must maintain social distancing to ensure a minimum of 1.5 metres is between each individual whilst exercising. This means that some equipment may be temporarily decommissioned to comply with this requirement.

What is the capacity of people allowed within the gym?

In line with the Government guidelines, we can have one person per 4m2, up to a maximum of 100 people. Having reviewed our visitation data we are confident that this will not occur. We do have the opportunity to use our App for bookings if we need to manage this more closely, however based on our visitation data we don't deem this is necessary. 


Do I need to book in my workout?

No, but you do need to swipe in with your access pass each time you enter the gym. We will be monitoring the number of members in our gym and will implement a booking system if required.


How will you be assisting health authorities with contact tracing?

We will be keeping accurate records of all people entering the gym to assist health authorities in the event of contact tracing, the following will be implemented:

  • All members must swipe into the club utilising access card / FOB 

  • In the event of card reader errors or malfunctions, alternative measures must be implemented to ensure accurate records.

  • Accurate records of attendant by team members and personal trainers must be maintained 

  • All contractors are required to sign a contractor register, which includes a record of time of attendance


What areas are still closed in the gym?

Some equipment may be decommissioned in order to comply with social distancing requirements. 


What are you doing about keeping the gym clean? 

The health and safety of our members and team is our top priority. We have put an extensive range of protective measures in place to ensure the gym is clean. All of these measures are listed above for your information. 


Will J Series be available?

J Series will be back on once we’ve got the band back together - we’ll keep our members posted.


I want to join.

Fantastic! You can get started online or by contacting your local Jetts. We look forward to seeing you in the gym soon. 


Will I still get access to your at Home content, and for how long?

Yes, we will still provide our members with FREE access to Jetts At Home.


It’s been a couple of days and I haven’t heard back from Jetts?

Understandably, we’ve received a lot of questions since this news went out and it’s encouraging to see people wanting to get back into the gym. We’re working hard to get back to everyone as fast as we can. Rest assured the health and safety of our members and team is our top priority and we have everything in place for everyone to come back and start training again. We’ll be in touch shortly to answer your enquiry.

Content based on current government health requirements. Version 4, last modified 30.07.20

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