Our gyms in New South Wales are open

Following the NSW Government announcement on Wednesday, 29 July, our gyms in NSW will be required to open during staffed hours only. This is a necessary precaution from the State Government that we all must follow in order to keep our State safe and slow the spread of Coronavirus (COVID-19). As such, from Saturday 1 August we will be extending our staffed hours to ensure our members have as much flexibility as possible. Click here to see our extended staffed hours 

Rest assured that the health and safety of our members and team is our top priority and we have everything in place for our members to continue training and keeping fighting fit. Some of the measures we’re taking to help ensure we’re maintaining a safe environment for all of our members and team include:

  • Ensuring 1.5m social distancing is maintained

  • Enforcing the use of access passes, personal towels and water bottles by all members

  • Open during staffed hours only with a COVIDsafe Hygiene Marshal in the gym at all times

  • Increased cleaning and sanitation by the team, as well as providing hand sanitizer and sanitising wipes

  • Assisting health authorities with contact tracing if requested

  • Updating our policies and procedures and developing our COVIDsafe Plan 

  • Ensuring all team members complete the COVIDsafe Training 

What our members can do to help us maintain a safe environment for everyone:

  • Swipe in with your access pass each time you visit the gym

  • Maintain a social distance of at least 1.5m from others, including no physical contact such as handshaking or high fives

  • If you feel unwell, stay home and do not train

  • Utilise hand sanitiser provided

  • Wash your hands for at least 20 seconds 

  • Avoid touching your nose, mouth and eyes

  • Always bring a towel and water bottle each time you visit the club

  • Wipe down equipment before and after use with sanitising wipes provided

Frequently Asked Questions

What are the opening hours?

Our gyms in NSW are open. Please check the staffed hours on our website for when the team will be available.

Does social distancing still apply?

Yes, all members and team must maintain social distancing to ensure a minimum of 1.5 metres is between each individual whilst exercising. This means that some equipment may be temporarily decommissioned to comply with this requirement.

Do I need to book in my workout?

No, but you do need to swipe in with your access pass each time you enter the gym.

How many members can exercise in the gym at any one time?

We are able to have up to 100 people in the gym and having reviewed our visitation data we are confident that this will not occur. We do have the opportunity to use our App for bookings if we need to manage this more closely, however based on our visitation data we don't deem this is necessary.  

How will you be assisting health authorities with contact tracing?

We will be keeping accurate records of all people entering the gym to assist health authorities in the event of contact tracing, the following will be implemented:

  • All members must swipe into the club utilising access card / FOB 

  • In the event of card reader errors or malfunctions, alternative measures must be implemented to ensure accurate records.

  • Accurate records of attendant by team members and personal trainers must be maintained 

  • All contractors are required to sign a contractor register, which includes a record of time of attendance

What areas are still closed in the gym?

Some equipment may be decommissioned in order to comply with social distancing requirements. 

What are you doing about keeping the gym clean? 

The safety of our members and team is our top priority. We have put an extensive range of protective measures in place to ensure the gym is clean. All of these measures are listed above for your information. 

Will J Series be available?

Please contact your gym to find out when J Series will kick back off.

I want to join.

Fantastic! You can get started by contacting your local Jetts. We look forward to seeing you in the gym soon. 

Will you have any reopening specials?

Please contact your local Jetts for information about joining.

Will I still get access to your at Home content, and for how long?

Yes, we will still provide our members with FREE access to Jetts At Home

Will you have options in place for people who cannot afford to return right now, but may want to retain their memberships?

Yes! We value every member and understand that everyone’s circumstances are different, especially in what has been such a difficult time. We are supporting all our members during this time with some great options including Jetts At Home for those who may not be able to return to the gym and you are always welcome to place your membership on hold at no cost. Please email your local Jetts to request a hold on your membership. 

It’s been a couple of days and I haven’t heard back from Jetts?

Due to the reopening of gyms we’ve had an increased volume of emails, please rest assured our team is working quickly to respond to our member enquiries as soon as possible. Thanks for all your support.

Content based on current government health requirements. Version 2, last modified 15.06.20

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